FAQ

You’ll receive a tracking link via email as soon as your order ships.

• UK orders: Typically 3-5 working days after dispatch.
• International orders: Generally 7–15 working days, though this varies by location and courier.

In the unforeseen event it is delayed, double-check your tracking info first. Still not arrived? Drop us a line at hello@netcollective.co and we’ll track it down for you.

We ship across the UK, Europe, and most international destinations. At this time, we don’t ship to the USA.

Due to recent changes in tariff laws and customs complexities, shipping to the U.S. would require higher prices and often result in delays and unexpected fees.

Yes, to most places. If your country isn’t available at checkout, contact us on our contact form and we’ll check for you.

Not directly. The easiest route is to return for a refund and place a new order for what you’d like instead.

Email hello@netcollective.co with your order number and reason for return, we’ll walk you through the next steps.

Yes, you have 30 days from delivery to return items that are unworn, unwashed, and with tags still attached. See our full Returns Policy for all the details.

Check our Size Guide. If you're between sizes, we usually recommend sizing up for a slightly relaxed fit.

Some seasonal drops are final, while core styles may restock. Sign up for our newsletter to be first to know when they return.

Use our Contact page, or email us directly at hello@netcollective.co. We typically respond within 1–2 working days.

We aim to reply within 1-2 working days, usually faster during quieter periods.