Order Processing
We aim to dispatch all orders within 1-3 working days. During busy periods, it may take slightly longer, but we’ll always keep you updated.

UK Shipping
Orders are shipped with Evri and typically arrive within 3-5 working days once dispatched.

International Shipping
We ship worldwide. Delivery times vary depending on location, usually 7-15 working days once dispatched.

Duties & Taxes
For orders shipped outside the UK, duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

If you choose not to pay the required fees and the parcel is returned to us, we will refund your order minus:

• The original shipping cost
• Any return-to-sender fees charged to us by the courier

We are unable to refund any goods not returned or packages abandoned at customs.

Accepted Payment Methods
We accept all major credit and debit cards (Visa, Mastercard, American Express), ShopPay, PayPal, and digital wallets such as Apple Pay and Google Pay. All payments are processed securely, and you’ll receive an order confirmation once your purchase has been completed.

Tracking
Once your order is on the way, you’ll receive a tracking link via email so you can follow its journey.

Lost or Delayed Orders
If your order hasn’t arrived within the estimated timeframe, contact us at hello@netcollective.co and we’ll help track it down.